男友太凶猛1v1高h,大地资源在线资源免费观看 ,人妻少妇精品视频二区,极度sm残忍bdsm变态

Make me your Homepage
left corner left corner
China Daily Website

Apple CEO apologizes over China warranties

Updated: 2013-04-02 10:33
(Xinhua)

BEIJING - Apple Inc CEO Tim Cook on Monday bowed to pressure from Chinese consumers who demanded an apology over the company's warranty policies in China, saying the company is sorry for any "concern or misunderstanding" in the country.

"We are aware that due to insufficient communication, the public holds the idea that Apple is arrogant, disregards or pays little attention to the feedback of consumers," read a Chinese statement to consumers signed by Cook and posted on Apple China's website.

"Therefore, we want to express our sincere apology for any concern of misunderstanding arising from the process," said the statement.

An English-version of the statement is not immediately available on Apple's website.

Cook said over the past two weeks, Apple has received feedback concerning its warranty policies in China and the company has "reflected" over such opinions.

"We have always respected China and Chinese consumers have always been our priority among priorities," Cook noted in the statement, saying Apple has studied the warranty policies in China with authorities, examined the way it communicated over warranty and reviewed the management standards of Apple Authorized Service Providers.

Cook's apology comes after the China Consumer's Association, or?CCA, asked Apple to "sincerely apologize" to Chinese consumers and "thoroughly correct its problems," after the US firm took little action to address waves of criticism started by the national broadcaster China Central Television.

CCTV accused Apple of offering discriminatory after-sales services in China in a special TV program to mark the International Day for Protecting Consumers' Rights on March 15.

However, Apple insisted in the statement that "nearly 90 percent of consumers are satisfied with our warranty policies."

In the statement, Apple said the company is making four major adjustments to improve its after-sales services for Chinese consumers, including improving its warranty for iPhone 4 and iPhone 4S, enhancing supervision over and training for authorized service providers.

"Apple is making greater efforts to ensure Apple Authorized Service Providers follow our policies and offer high quality services to consumers," Cook said in the statement.

Apple was told earlier by the CCA to equalize the warranty periods in China with other countries. The association argued Chinese buyers of iPads, after the company admitted the device is classifiable as a portable computer, are entitled to two-year after-sale service packages for its key components.

Apple should inform consumers if refurbished parts are used when repairing broken devices, and repair costs should be counted accordingly, the CCA said.

Complaints about after-sale service account for 25.6 percent of the total 2,170 complaints the association has received about Apple products, seven percentage points higher than the average data for the home appliance sector, according to the CCA.

Data from iiMedia Research Group showed Apple has only 7.7 percent of China's smartphone market, behind 22.5 percent of Samsung, 10.7 percent of Lenovo and three other domestic brands.

Smartphone sales hit 169 million in China last year, according to iiMedia Research.

Earlier reports

Chinese consumers demand Apple action over complaints

China vows tough regulation after Apple's disputed repair policies

Chinese company sues Apple over patent dispute

Apple unmoved by repairs complaints

Apple pursuit lures 20,000 students into usury

Apple in guarantee scandal in China

 

 
8.03K
 
...
主站蜘蛛池模板: 龙口市| 阿荣旗| 门源| 武川县| 昌乐县| 聊城市| 独山县| 巴里| 泸州市| 收藏| 合肥市| 阿坝县| 潼关县| 凤山县| 澎湖县| 阿图什市| 平阳县| 安庆市| 武川县| 大方县| 伊宁市| 沙雅县| 德保县| 行唐县| 石嘴山市| 洞头县| 昭苏县| 平度市| 叶城县| 余姚市| 乃东县| 石楼县| 安陆市| 太谷县| 柘城县| 区。| 遂平县| 澎湖县| 四子王旗| 开封县| 汉源县|